SERVICE QUALITY OF ANTENATAL CARE SERVICES WITH MIDWIFE BEHAVIOR
DOI:
https://doi.org/10.47710/ijmr.v1i2.8Keywords:
Service Quality, Midwife BehaviorAbstract
Midwifery services are an effort to reduce maternal mortality. In Indonesia, there are still high obstetric complications due to the low number of ANC visits caused by pregnant women who are not satisfied with the services provided by midwives who provide services. The purpose of this study was to determine the relationship between the service quality of the assurance dimension and the behavior of midwives in ANC services.
The research design used was correlational analytic with a cross sectional approach. The subjects studied were pregnant women in February – July as many as 30 respondents. The instruments used are questionnaires and check lists, data analysis using the Spearman rho test. The results of the study obtained was a relationship between the quality of service in the assurance dimension and the behavior of midwives in ANC services. The conclusion is that the better the quality of service, the better the behavior of the midwife. With many clients who are still not satisfied with ANC services at Polindes, it is necessary to improve the quality of services that must be provided to consumers in midwifery services by way of midwives being more active in participating in training and training.
Downloads
Published
Issue
Section
License
Copyright (c) 2021 International Journal of Midwifery Research
This work is licensed under a Creative Commons Attribution 4.0 International License.
International Journal of Midwifery Research is a scientific peer-reviewed which articles are freely available to be accessed, downloaded and used for research purposes. Manuscripts submitted to International Journal of Midwifery Research are published under the terms of the Creative Commons License. The terms of the license are:
Attribution — You must give appropriate credit, provide a link to the license, and indicate if changes were made. You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use.
ShareAlike — If you remix, transform, or build upon the material, you must distribute your contributions under the same license as the original.
No additional restrictions — You may not apply legal terms or technological measures that legally restrict others from doing anything the license permits.
