THE CORRELATION BETWEEN SATISFACTION OF ANTENATAL CARE SERVICES AND VISITS OF PREGNANT WOMEN DURING THE PANDEMI PERIOD AT PEGANTENAN PUSKESMAS, PAMEKASAN DISTRICT

Abstract

The COVID-19 pandemic has harmed health services, one of which is a decrease in the
number of visits. At the Pegantenan Community Health Center, Pamekasan Regency,
Madura, it was 41% from 2019 with only 194 pregnant women visiting in 2021. Besides that,
the regularity of ANC visits is influenced by the satisfaction of pregnant women in getting
services. This study aims to analyze the relationship between satisfaction with antenatal care
services and visits by pregnant women during the pandemic at the Pegantenan Health
Center. This type of research is quantitative research with a cross-sectional research design.
Determination of the sample by purposive sampling technique. The research was conducted
at the Pegantenan Health Center in May 2022 and 44 respondents were involved in this
study. Respondents were given a questionnaire to determine the variables of satisfaction with
ANC services and the number of visits. The statistical test used SPSS version 22 software, the
test used was chi-square with a value of ρ <0.05. Based on the research and filling out the
questionnaire that was filled in by 44 respondents in the 3rd trimester of pregnancy, 82% of
pregnant women were declared satisfied and 18% expressed dissatisfaction with antenatal
care services at the Pegantenan Health Center; 89% of pregnant women make visits
according to the minimum standard of antenatal care visits and 11% of pregnant women do
not make visits according to the minimum standard of antenatal care visits. The results of the
study after the chi-square analysis test was carried out, the Asymp. The Sig value was 0.000
or the value of ρ <0.05. There was a correlation between satisfaction with antenatal care
services and visiting pregnant women during the pandemic at the Pegantenan Health Center.